The following are helpful resources for those using our CenterEdge Payments payment processing system.
Real time Transaction Information: 800.733.3322
Billing or Statement Questions: 336.598.5934, Option 2
How can I tokenize a debit card for things like recurring memberships?
Transactions can be run as debit transactions or credit transactions. Debit transactions don't support tokenization, but you don't have to process debit cards this way. If you want to use a debit card for recurring billing, run the transaction as a credit transaction when you are prompted to choose.
How do I obtain a voice authorization if my network is down?
When calling 800.733.3322 for Voice Authorization, you will need your Merchant ID above, along with your Business Name, Address, and Phone Number. If your network is down or you are having any trouble with your POS, please call your software vendor.
When will I receive my funds?
Your funds will typically be deposited within a two-business day timeframe. If you are experiencing a delay, it may be the result of a federal holiday or an error in processing. If you are still missing a deposit after the two-business day time frame, please call the merchant support team at 800.733.3322 option 1.
What types of cards can I accept?
You can accept all forms of VISA, MasterCard, Discover, American Express, Diner’s Club and JCB. All international cards can be accepted as well; but the transactions will only process in US Dollars.
How do I change the bank I have set up for my deposits?
If you need to change the bank account that we have on file, please call the merchant support team at number TBD.
What is PCI compliance?
PCI DSS is the abbreviation for Payment Card Industry Data Security Standard, most commonly referred to as PCI. PCI has required a set of security standards that all merchants must adhere to and ensure they are remaining within compliance. These standards have been established and are maintained by the PCI Council and card brands to protect card holder information.
What do I need to do to ensure I am PCI compliant?
Once your merchant level (between 1-4 based on transaction criteria) has been determined, your requirements will be in place. The requirements can range from an annual questionnaire to quarterly scans and even onsite assessments depending on your scope.
How do I process refunds with Mobile Wallets?
A refund or return with mobile wallets should follow the same process that you would today. You would access the transaction from your merchant portal or POS and refund the transaction back to the customers.
*When calling in for all services outside of a voice authorization, you may need your Merchant ID above, along with your Business Name, Address, Phone Number, Banking Account Number, and Federal Tax ID.