How do I obtain a voice authorization if my network is down?

When calling 800.733.3322 for Voice Authorization, you will need your Merchant ID, along with your Business Name, Address, and Phone Number. If your network is down or you are having any trouble with your POS, please call the main CenterEdge support team at 336.598.5934 Option 2, Option 2.

When will I receive my funds?

Your funds will typically be deposited within a two-business day timeframe. If you are experiencing a delay, it may be the result of a federal holiday or an error in processing. If you are still missing a deposit after the two-business day time frame, please call the CenterEdge Payments support team at 336.598.5934, select Option 2, then select Option 1.

What types of cards can I accept?

You can accept all forms of VISA, MasterCard, Discover, American Express, Diner’s Club, and JCB. All international cards can be accepted as well, but the transactions will only process in US Dollars. You can also process Apple Pay and Google Pay on NFC-supported devices.

How do I change the bank I have set up for my deposits?

If you need to change the bank account on file, please call the CenterEdge Payments support team at 336.598.5934 Option 2, Option 1.

What is PCI compliance?

PCI DSS is the abbreviation for Payment Card Industry Data Security Standard, most commonly referred to as PCI. PCI has required a set of security standards that all merchants must adhere to and ensure they are remaining within compliance. These standards have been established and are maintained by the PCI Council and card brands to protect card holder information.

What do I need to do to ensure I am PCI compliant?

Within 90 days of account approval, you will need to log into our compliance portal via security metrics and complete your questionnaire. You will receive an email with steps on how to log in to the portal. You can also refer to our PCI Self-Assessment Questionnaire Information page for information pertaining to the questionnaire. This survey will need to be completed once a year and you will receive a notification from security metrics once you are approaching that deadline.

How do I access my merchant statements?

Merchant statements will be emailed to you directly once they become available. They are
generally sent between the 10th-12th of the month, depending on weekends and holidays.

Who should I call if I have questions about my merchant account?

Please call the CenterEdge Payments support team at 336.598.5934, select Option 2, then
select Option 1. You can also email payments@centeredgesoftware.com to create a support
ticket.

My pin pads are not working and I need assistance. Who should I call?

Please call the CenterEdge Payments support team at 336.598.5934, select Option 2, then
select Option 1. You can also email payments@centeredgesoftware.com to create a support
ticket.

Who should I call if I have questions about my merchant statements or the online reporting tool?

Please call the CenterEdge Payments support team at 336.598.5934, select Option 2, then
select Option 1. You can also email payments@centeredgesoftware.com to create a support
ticket.

How can I tokenize a debit card for things like recurring memberships?

Transactions can be run as debit transactions or credit transactions.  Debit transactions don't support tokenization, but you don't have to process debit cards this way. If you want to use a debit card for recurring billing, run the transaction as a credit transaction when you are prompted to choose.