Frequently Asked Questions

Below is a list of frequently asked questions about Advantage Web. All of the actions below are done in System Settings in your Advantage Web store, which you must have an administrator account to access.

How can someone get administrator access to Advantage Web?

CenterEdge controls who has administrator access to your webstore.  If you want to add someone as an administrator, create an account on the webstore by clicking the Register link in the upper right of the screen.

Once an account has been made, contact CenterEdge Support and provide them with the email address you used to register the account.  We will promote the user to one of two levels of access: Administrator, or Theming User depending on your preference.  Administrators have access to all settings while Theming Users can only access the theming portion of System Settings

How do I get to System Settings?

1. Once you have an administrator account, log in to the webstore.
2. From the upper right, click the small gear icon.
   
3. Click System Settings.
   

How do I change the default home link?

Advantage Web Stores have a few places that are considered home links.  This includes the home link at the top left of your store and your store's logo.  Where these links take users is completely customizable, but by default they send users to the webstore home page.

1. From System Settings, click Options.
   
2. Verify you are in the General section.
   
3. Click Navigation Menu.
   • Depending on the size of your screen, you may need to click the down arrow at the end of the list to reveal more options.
     
4. If you want the text link to read something other than "Home," enter that into the Home Link Text field.
5. Select a new destination for the home link from the Default Homepage pull-down.
   • If you don't want the home link to lead to any of the existing pages on your site, select Other to add a custom URL.
     
6. If you selected Other, enter the URL for the page you want users to be directed to, for example your main business home page.
7. Click Save.
   
   • The home link in the top left of your webstore and your site logo will now take users to the page you specified when they click it.

How do I customize the navigation?

The navigation links in Advantage Web are completely customizable.  By default, there are 7 links, which can be renamed or disabled as necessary:

• Event Booking is the link that lets users book parties or events.
• Area Tickets lets users reserve tickets in capacity controlled areas.
• Retail Store is where users can buy general retail items, gift cards, or passes.
• Sign Waiver lets users fill out a waiver online whether you are using Advantage Kiosk Waivers or not.
• Card Balance lets users check their player card balance and add money to their cards.
• Movie Tickets lets users purchase tickets through the Theatre module.
• Classes is for booking classes online if you are using the Classes module.

1. From System Settings, click Navigation Links.
   
2. Click the pencil icon to edit an existing navigation link or click + Add to create a new one.
   
3. If you are editing one of the default links, rename it by entering a new name in the English (or whichever language or languages your site uses) field.
   
   • You can't change the Url field for the default links, but you can deselect Enabled to remove the link from being visible in your navigation if you aren't going to be using it.
4. If you are creating a new navigation link or editing a custom link, enter a name in the English (or whichever language or languages your site uses) field.
5. Enter the Url you want the link to take the user to into the Url field.
   • This can be an external site, such as your main company website, or an internal link to a certain area, web group, or other parts of your webstore. The below example takes the user to the Gift Cards Web Group.
     
6. Verify Enabled is selected if you want this link to be visible in your navigation.
7. When you are finished making edits to the navigation link, click Save.
   You can change the order of your navigation links by clicking and dragging them in the list of links. They will arrange left to right as they are laid out top to bottom.
   

Where can I find my web groups?

Unlike in legacy web, your Web Groups don't automatically show up in your main navigation on Advantage Web.  Because Web Groups can only be used to sell retail items like gift cards, passes, t-shirts, etc., they are all listed on the Retail Store page of your site.

1. Click your Retail Store navigation link or add "/retail" to the end of your main store URL and navigate to that page.
   • All your enabled Web Groups are listed to the left, with sub-groups in a nested menu.
     
   • You can leave the navigation to the Web Groups here, or copy the Web Group's URL and add it to the main upper navigation using the process described in the above question. To get a Web Group's URL, click the link and copy what is in your browser's address bar.
     

How do I upload logos to my site?

You can upload your own site logo in Advantage Web without having to host it anywhere yourself.

1. From System Settings, click Options.
   
2. Click to open the Logos section.
   • Depending on the size of your screen, you may need to click the down arrow at the end of the list to reveal more options.
     
   • There are 4 types of logos you can upload:
     Site Logo is the main logo that shows up in the upper left of your store. This will be resized to a maximum width of 300px and a maximum height of 100px and keep the original Aspect Ratio.
     Order Logo displays on a customer's order confirmation.
     Tab Logo is the small square icon you see in your browser's web tabs.
     Ticket Logo is the logo that will be on any tickets purchased.
3. To upload any of these logo types, hover over the box above its name.
   • Icons to adjust the image, upload a new one, rotate the image or delete the image appear.
4. Click the second icon (a cloud with an up arrow) to upload a new image.
   
5. Find and open the image file you want to use for this logo.
6. Adjust it as necessary using the other icons or repeat for the other logo types.

How do I change the name of attendees for event and party booking?

By default, attendees of an event are called adults and children.  Advantage Web has a wide variety of verbiage you can change in the Strings section of System Settings, including what attendees are called.

1. From System Settings, click Strings.
   
2. Click the Groups/Birthdays sub-group.
   
3. Click to open the Format Strings section.
   
   • You will see a list of editable terms and phrases you can customize.
4. Click the pencil icon next to one of the terms you want to change.
   • Items in brackets, {}, represent things that may change depending on party settings or what the user chooses and you should generally leave them in place.
5. Edit the terminology as necessary.
6. Click Save when you are done.
   
7. Repeat this with any other fields as necessary.
   • The new terms will be implemented when users book events.
     If you make a mistake or need to return the text to its original for any reason, click Reset To Default.

How do I remove adults from my event booking?

By default, when booking parties, there is a box to choose the number of adults and the number of children.  If you don't count adults in events, you may want to remove this.

1. From System Settings, click Options.
   
2. Click the Groups/Birthdays sub-group.
3. Click to open the Display section.
   
4. Select Hide Num Adults.
   
5. Click Save at the bottom of the screen.

How do I change the amount of time guests have to check out?

To ensure users aren't taking up a space in a capacity controlled area or event, Advantage Web gives users a countdown to complete their purchase before their space is no longer reserved.  By default, this is 5 minutes, but you may want to change this.  Keep in mind, the clock resets after each step in the booking process.

1. From System Settings, click Options.
   
2. Click the Groups/Birthdays sub-group.
3. From the Behavior section, enter the number of minutes you want guests to have to check out before their reservation is canceled.
   
4. Click Save.

How do I edit the morning, afternoon, and evening time-frames for event booking?

Advantage Web divides each day during the booking process into segments by default.  These are Morning, Afternoon, and Evening.  The times for each are customizable and you can also remove them and rename them.

1. From System Settings, click Options.
   
2. Click the Groups/Birthdays sub-group.
3. Click to open the Display section.
   
4. Scroll down to the Time Range Buttons.
5. To change the title of any of these click the pencil icon under Button Label.
   
6. Enter a new label.
7. Click Save.
8. To completely remove a time range button, deselect the Enable check box next to the ones you don't want to appear.
   
   You must have at least one of these enabled to book events.
9. To change what times a button checks for availability, select a Start Time and an End Time.
10. Repeat these steps for any of the other time frame buttons as necessary.
11. Click Save at the bottom of the page to save all your changes.
    

How do I change what information is required to check out?

You can require an account for purchases and customize what information is required to book events.

1. From System Settings, click Options.
   
2. From the General section, click Checkout.
   
3. Deselect Allow checkout as Guest to require users to create an account to make a purchase or select it to eliminate this requirement.
4. Click Save.
5. If you are requiring an account, or to customize the required information for creating an account, click Customer Info.
   
6. Select or deselect Require Birthdate and/or Require Phone number depending on what information you want to be mandatory when creating an account.
   
7. Click Save.

If you don't require an account to check out, or you have limited requirements for creating an account, you can add information requirements unique to event booking if you require different information in those scenarios.

1. From System Settings, click Options.
2. Click the Groups/Birthdays sub-group.
3. Click to open the Customers section.
   
4. Select whether to Require Address or Require Phone Number depending on what information you want customers booking events to provide.
   
5. Click Save.

How do I enable or disable a language?

Advantage Web has some built in language translation and the ability to customize some transations and users can choose a language to view the site in. You may want to add or remove languages as options depending on the demographics of your users.

1. From System Settings, click Strings.
   
2. Verify you are in the Languages section.
   • A list of languages you have added to your site displays in a list.
3. To remove a language from the list of options customers can choose from, deselect Enabled.
   
4. Select which language you want your store to be in by default by selecting Default next to that language.
5. Delete a language from this list by clicking the trash can icon.
6. To add a new language, click + Add.
   
7. Select the language from the Languages pull-down.
8. Optionally, enter a translated name for the language in the Name of Language in the Adding Language field.
9. Select Enabled if you want users to be able to select this language.
10. Click Save.
    All Template Areas and customizable Strings allow you to make customizations on a per-language basis.
    

How do I add a flat fee for anything purchased online?

You can add a flat fee to any transaction completed online from within System Settings.

1. From System Settings, click Options.
   
2. From the Checkout section of the General sub-menu, enter the amount you want to charge per transaction into the Order Fee field.
   
3. Click Save.

This price will display as Convenience Fees in the user's cart.

How do I add a flat fee to all events booked online?

Advantage Web also lets you add a flat fee to event bookings that do not occur for other purchases.

1. From System Settings, click Options.
   
2. Click the Groups/Birthdays sub-group.
3. Click General.
   
4. Enter the amount you want to charge for booking an event into the Booking Fee field.
   
5. Click Save.

Can I sell a player card as part of a modifier online?

Yes, player cards can be sold as part of a modifier selection on your webstore, allowing you to upsell this item type within another transaction.

Can guests use multiple pass items in a single transaction?

Yes, guests aren't limited in the items they can use in a transaction as long as the pass is good for those items.

Can I customize the message that gets sent to guests when they complete an order?

Yes, all transactions completed on the webstore will trigger a message with details about the order to the guests, but you can also add custom content to that message by following these instructions.

Who is going to theme my webstore?

The answer to this question varies depending on when you upgraded to Advantage Web and other factors. CenterEdge will always do a basic recolor of your webstore for free if you request it. The standard fee for in depth customization is $150.00 per hour with the amount of time it takes varying depending on the complexity.

You can also theme your own webstore if you want. Advantage Web has a built-in interface to edit the most common parts people want to change in their webstore. If you know CSS, you can also add your own to customize your store in an almost unlimited way.