Frequently Asked Questions
What is Click-to-Pay?
Click-to-Pay describes a feature set that allows you to securely take payments via a convenient link or QR Code. It includes Pay at the Table, Secure Event Link, and A/R payment features.
Are payments made via Click-to-Pay secure?
Yes, every transaction is completely secure and any payment information saved for future use is stored as a secure token that can't be used by any other applications. Guests will also have a link available explaining the secure nature of the payment at check-out if they would like to learn more.
Is Click-to-Pay only available to customers located in the U.S.?
Yes, Click-To-Pay is only compatible with CenterEdge Payments, which is only available in the U.S.
Is there a maximum deposit or balance amount that Click-to-Pay will accept?
No, there is no maximum payment amount enforced for Click-To-Pay.
How does the secure event payment link work?
To take a deposit, just click Take Deposit as you normally would from inside the event in Groups. If you have Click-to-Pay set up, you'll automatically see the option to Send Deposit Link.
On the day of the event and thereafter, you can use the Send Payment Link button on the Payment tab of the event. This link will include the list of line items on the event so your guest can review the entire invoice.
When will I receive my balance and deposit funds from guests?
You have full control on when you would like to get paid by your guests. When you are submitting a quote, you determine when the balance is due. You can also choose whether a deposit is required and when you’d like it to be paid to you.
Does CenterEdge hold my funds from booked events?
No, we don't hold payments from your clients. Your funds go directly to your bank account on file once the guests makes those payments.
Can I request that the guest pay a deposit at the time of booking?
Yes, if you are enrolled in Click-to-Pay you have the option to make the deposit due at the time of booking.
How do I generate a QR code for Pay at the Table?
When managing an Open Check, simply click the yellow print button next to the check you want to generate a QR code for in the list of checks. The receipt will print and have a QR code at the bottom guests can scan to pay.
Do I have to generate a new QR code if guests add to their order?
No, the extra items will immediately populate and guests can use an already printed receipt to pay for it. They only need a new receipt if they want to see the line items on a physical copy.
What do my guests see when they scan to pay?
Your guests will see a payment screen with your brand color and logo that looks something like the image below.
After they click Pay, they will need to agree to some built in terms and conditions before entering their card information.
Can my guests add a tip?
Yes, after they have entered their payment information, a prompt will ask if they'd like to add 25%, 20%, 15%, or a custom amount as a tip or skip adding a tip.
Does Pay at the Table collect any customer information?
When guests go to pay, they will enter an email address for their receipt, but this information will not be stored. Transactions made this way are not connected to a customer record. For this reason, if your guests are enrolled in a rewards program or other customer linked benefit, they will need to pay as normal at the POS to have the order associated with their account.
How does Click-to-Pay work with A/R?
Any A/R account that isn't set up to use Payment Plans now has an option to Send connected to each invoice that gives you the option to Send Payment Link. From here, you can choose to send a request via email, text, or both. Once the recipient pays, the account will automatically update.