Given recent events, customers may be hesitant about touching pin pads, which makes the use of contactless payment or a digital wallet appealing. Many pin pads now have support for this type of system and the following outlines some questions you might have about it.
What is contactless payment?
Contactless payment is a technology that uses Near-field Communication (NFC) to transfer payment information between devices wirelessly. Customers use an app on their smartphone, such as Apple Pay, or Google Pay, to make an in-store payment to a pin pad just by hovering their phone near it.
What pin pads support contactless payment?
Most EMV pin pads support NFC payments, such as the VX 805, Lane 3000 and triPOS pin pads, but you can check with your manufacturer if you are unsure.
How do I set up contactless payment in the software?
You don't have to do anything. If your pin pad supports NFC, users should be able to make virtual payments right away.
Can gift cards be stored and used in a virtual wallet?
The wallet app a customer is using won't support direct payment from a gift card. If there is a barcode associated with it, however, customers can have their phone screen scanned and still achieve a contacless transaction.
Are there any additional fees for using this?
This is unlikely, but you should always check with your processor to be sure.