There are various ways to track how payment plans are being used and paid. Of particular importance is the Late Payment Plan Payments report because there are no automatic cancellations for unpaid invoices. Each site is responsible for tracking this information and taking action.
Access all Payment Plan Related Reports
- From Manager Console, click Reports.
- Double-click Cash Control.
- Double-click a report from the Accounts Receivable category.
Late Payment Plan Payments
This report prompts you to select a Due Date on which to report. All payment plans with one or more missed payments on or before the date you select display. You can also select a date in the future to see what payments will have been past due at that date.The name, contact information, date of the Last Payment, the total number of Past Due Payments across every invoice for the specified account, and total Account Arrears for the entire customer are listed. Indented under each name are the Invoice #s, followed by an indication as to whether Autobill was enabled, the Due Date of each missed payment, the Amount Due, and Invoice Arrears, indicating the total amount due since the previous missed payment on that invoice. At the bottom, Total Arrears, All Accounts indicates the total value of all missed payments for every account in total.
This report prompts you to select a Date Range. What generates is a list of any autobill payments that didn't go through during that time. It displays the name and contact information for the account, the Autobill Date the payment was supposed to be taken, the Amount of that payment, and the Failure Reason.
Other A/R Reports
Payment plans are ultimately a specialized part of Accounts Receivable, so any of the other reports in this section will also show payment plan information. There isn't a way to select only payment plan transactions from these other reports, but selecting Customer account types when possible narrows it down significantly. Consignment and Employee accounts can't use payment plans.