Reward Programs

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    Jason Watts

    Couple of Questions:

    1. In the Customer Options section it has "Points Expiration Days". Is this from the date of enrollment? Or does it mean from the date the points are earned? This could mean that a customer's points would change often. 

    2. If you are setting a points expiration days in Customer Options, does this override the time limits set on Tiers? If a Tier is set for Quarterly, and Points Expiration Days is set to 365, do the points earned from the tier become lost or do they save for 365 days?

     

    Thanks

     

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    Lena Plaut

    1. They are from the date earned.

    2. The points aren't lost, but the customer is set back to the first tier.

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