POS Returns
Performing A Return
- In the POS, choose the item being returned as if it was being rung up.
- Press the Return button.
- The price will change to a negative (-$) amount.
- The price will change to a negative (-$) amount.
- Press the End Order button.
- Select the Return Reason or enter a Reason at the bottom.
- Click OK.
- Select the Type of Return, which is the method you will be using to refund the customer.
- Press Complete the Order.
- The change due will show in the top right corner of the screen.
- The change due will show in the top right corner of the screen.
Performing A Receipt Return
This method is for if you have a guest that needs a return, and has their sales receipt.
- Click the Action Button for Receipt Return.
- The barcode on the sales receipt can be scanned to find the order.
- The order can also be searched by Last receipt, Customer, or Card Number.
- The barcode on the sales receipt can be scanned to find the order.
- Press Select to bring up the entire order on the screen.
- If the customer needs all items refunded select Refund All Items.
- If there is a problem with a particular item press in the Refund column to change the refund status to Yes.
- Select the Return Reason or enter the reason at the bottom.
- Click Ok.
- Select the Type of Return.
- Press End Order.
- The change due will show in the top right corner of the screen.
- The change due will show in the top right corner of the screen.
At the time of export, this article was last updated . Navigate here to see the latest version: https://support.centeredgesoftware.com/hc/en-us/articles/360041177854-Refunds-and-Receipt-Returns
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