When a customer disputes a charge on their credit card, and if that dispute is successful, the merchant reverses the transaction and puts the credit back in the customer account in what is known as a Chargeback. It is useful to issue a return on the items purchased in a successfully disputed transaction, which will remove any revenue from that sale and invalidate any tickets purchased. Accomplish this by using the Chargebacks till code and improve the accuracy of your reports.
Enable the Till Code
- From Manager Console, click Maintenance.
- Double-click System Settings.
- Double-click Till Codes.
- Scroll down to the bottom of the list to find number 61:Chargebacks.
Select the Enable check box.
You can only use this till code in a Receipt Return. You can not use it as a regular tender button.
- Click OK.
Use the Chargebacks Till Code For a Receipt Return
From POS, click Receipt Return.
If you don't see this button, click More Options. If you still don't see it you need to configure this button in Setup.
- Enter the Receipt Number for the disputed transaction, or search for it using other parameters by clicking the magnifying glass icon.
- Click Select to open the receipt.
- Each item on the receipt has a Yes/No toggle button, which you click to change. Those that read Yes will be returned.
- Each item on the receipt has a Yes/No toggle button, which you click to change. Those that read Yes will be returned.
- Toggle each item as necessary or click Refund all Items to set them all to Yes.
- For a chargegback return you will probably want to apply the refund to all items.
- Click OK.
- Click End Order.
- Select or enter a reason for the return if necessary.
- Click Chargebacks as the type of return.
- Click Complete the Order.
Any tickets in the order are invalidated and the purchase is removed from your revenue. You can also view all chargebacks in your reports.
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